pacify Casino & Sportsbook Data Care

This page describes what we collect when you use pacify and how we keep that data protected. We understand that your personal information — your name, email, phone number, payment details, and account activity — is sensitive. Our privacy policy sets out exactly how we collect, store, use, and safeguard your data.

We operate pacify in supported jurisdictions where online gaming and sportsbook activity are lawful. To verify your identity and comply with anti-money-laundering regulations, we ask for personal information during account setup and before your first withdrawal. All data is encrypted, stored securely, and shared only with trusted payment processors and where required by law.

This policy applies to all users of pacify — whether you are betting on Liga 1 football, playing live blackjack, enjoying slots like Aviator, or exploring Mobile Legends esports markets. We encourage you to read this page carefully and contact our support team if you have any questions about how we handle your data.

What Data We Collect on pacify

When you sign up for pacify, we collect your email address, phone number, full name, and date of birth. These details are necessary to create and secure your account. We also collect your residential address, which we use for verification and compliance purposes.

When you make a deposit or request a withdrawal on pacify, we collect payment information. This includes your bank account number, digital wallet details (if you use DANA, e-wallet, mobile banking, or local payment), and transaction history. We do not store your full credit card or wallet passwords; payment processing occurs through encrypted third-party gateways.

We collect information about your account activity on pacify: your wagers on Liga 1, Piala AFF, live casino games, slots, and esports markets; your login times; your IP address; and your device type. This data helps us detect fraud, prevent unauthorized access, and improve the pacify platform. We also track which promotions you claim and your tier progression, which feeds into our weekly cashback calculations.

Identity verification data: We collect copies of your national ID card, passport, or driving licence, plus proof of address (utility bill or government letter). This data is used only for compliance verification and is stored separately from your account profile.

How We Use Your Data on pacify

We use your personal information to operate pacify and provide the services you request. Your email and phone number are used to send account confirmations, withdrawal notifications, and promotional updates about special offers during Idul Fitri, Idul Adha, Imlek, and Nyepi. You can opt out of marketing emails at any time via your account settings.

We use your payment data to process deposits and withdrawals. Your bank account number, online payment wallet, e-wallet account, mobile banking details, and other payment method information is shared with our payment processors and banks (local payment, online payment, e-wallet, mobile banking) only to the extent necessary to complete transactions. These third parties are bound by confidentiality agreements and cannot use your data for any other purpose.

We analyze your activity data on pacify to detect fraud, prevent money laundering, and identify suspicious patterns. Your IP address and login history help us spot unauthorized access attempts. Your wager history and tier progression are used to calculate your weekly cashback and manage your promotion eligibility.

Data Storage and Security

We store all personal data on encrypted servers located in data centers with multiple redundancy safeguards. Our infrastructure is protected by firewalls, intrusion-detection systems, and regular security audits. We encrypt data both in transit (using SSL/TLS protocols) and at rest (using industry-standard encryption).

Our servers may be located outside your jurisdiction. By using pacify, you consent to your data being stored and processed in these locations. We comply with data protection standards applicable to our operations and work with processors who maintain equivalent security.

We never sell or rent your personal data

Your information is used solely to operate pacify, process payments, detect fraud, and send you account-related communications. We do not share your data with marketing partners or advertisers without your explicit consent.

Third-Party Processors and Payment Partners

We work with trusted third parties to operate pacify. Payment processors handle your deposits and withdrawals via local payment, online payment, e-wallet, mobile banking, local payment, online payment, and bank transfers. These processors access only the information necessary to complete your transaction — typically your payment account details and transaction amount.

We also use hosting providers, email delivery services, and fraud-detection vendors. Each processor signs a data-processing agreement committing them to confidentiality and security standards equivalent to our own. You can request a list of our processors by contacting our support team.

Your Rights Regarding Your Data

Right to access: You can request a copy of all personal data we hold about you. We will provide it within 10 business days.
Right to correct: If your data is inaccurate, you can request correction via your account settings or by contacting support.
Right to delete: You can request deletion of your account and associated data, subject to legal retention obligations.
Right to object: You can opt out of marketing communications at any time. Opting out does not affect account-related notifications.

Cookies and Tracking Technologies

We use cookies on pacify to improve your experience. Session cookies store your login state so you do not have to re-authenticate on every page. Persistent cookies remember your preferences, such as your language setting or bet history filters.

We also use analytics cookies to understand how users interact with pacify. These cookies do not identify you personally; they track aggregate statistics such as which games are most popular or where users drop off in the deposit flow. You can disable cookies in your browser settings, though this may limit pacify functionality.

Data Retention and Deletion

We retain your personal data for as long as your account is active and for a period thereafter to comply with legal and financial regulations. Transaction records are kept for at least 5 years to support anti-money-laundering compliance and tax reporting. Identity verification documents are retained for 3 years after account closure.

If you close your pacify account, we will delete or anonymize your personal data within 30 days, except where we are legally required to retain it. Your activity history may be retained in aggregated, non-identifiable form for analytics purposes.

Our Commitments and Contact

We at pacify are committed to protecting your privacy and maintaining transparent practices. We conduct regular security audits and update our systems to protect against emerging threats. If we experience a data breach that affects your personal information, we will notify you within 10 days and describe the measures we are taking to mitigate the impact.

This privacy policy applies to all users of pacify in supported jurisdictions. We update this policy periodically to reflect changes in our practices or legal requirements. Material changes will be announced via email and on our website. Your continued use of pacify after such changes constitutes acceptance of the updated policy.

If you have questions about how we handle your data, how to exercise your rights, or if you believe your data has been misused, please contact our support team. You can also reach out with any concerns about this privacy policy. We are here to help clarify our practices and address your concerns promptly.