pacifyTerms of Use

These terms set out the rules that govern your use of pacify. Our platform is available only in jurisdictions where online gaming and sportsbook activity are lawful. By opening an account on pacify, you agree to comply with these terms and to use our service responsibly within applicable law.

Our service includes sportsbook betting (Liga 1, Piala AFF, and international football), live-dealer casino tables (blackjack, roulette, Dragon Tiger), slot games, and esports markets. All accounts require verification before withdrawal eligibility. Deposits and withdrawals are processed via DANA, e-wallet, mobile banking, local payment, and major Indonesian banks. We operate with transparency regarding odds, game rules, and promotion terms.

This page outlines your rights and obligations on pacify, how we handle your account, our dispute resolution process, and our jurisdiction policy. If you have questions about these terms, contact our support team for clarification.

Account Opening and Eligibility

To open an account on pacify, you must be of legal age in your jurisdiction and capable of entering into a binding agreement. We do not permit account opening from restricted jurisdictions. When you register, you provide your email, phone number, and personal details. We verify this information to prevent fraud and ensure compliance with applicable law.

Your account is for your personal use only. You may not share your account with others, sell it, or use it on behalf of a third party. You are solely responsible for maintaining the confidentiality of your password. If you believe your account has been compromised, notify us immediately. We reserve the right to suspend or close any account that violates these terms or engages in fraudulent activity.

Account verification required: Before your first withdrawal on pacify, we require identity verification. This includes email confirmation, phone verification, and upload of an identity document.

Deposits, Withdrawals, and Our Payment Policy

On pacify, deposits are available via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers to mobile banking, local payment, online payment, and e-wallet. Deposits credit your account balance immediately or within a few hours, depending on your payment method. We do not charge deposit fees; however, your payment provider may impose fees under certain circumstances.

Withdrawals on pacify are processed after we verify your account status and confirm that any promotional bonuses have been played through. Your withdrawal limit depends on your account tier and verification level. Higher tiers unlock larger limits. Withdrawals are sent to your chosen payment method within standard processing windows. Digital wallet withdrawals (mobile banking, local payment, online payment) typically process within hours; bank transfers may take one business day. We do not guarantee instantaneous processing, and factors such as your payment provider's processing times and public holidays (Idul Fitri, Idul Adha, Imlek, Nyepi) may affect delivery.

We reserve the right to investigate any withdrawal request that appears suspicious or involves potential fraud. During this investigation, we may freeze your account temporarily. If we confirm no violation, your withdrawal proceeds. If we confirm a breach of our terms, we may decline the withdrawal and close your account.

Bonus Terms and Playthrough Requirements

We offer welcome bonuses to new accounts on pacify. This bonus is credited as bonus balance and carries a playthrough requirement. The playthrough multiplier is specified in your welcome terms; for example, a 5x requirement means you must wager the bonus amount five times on qualifying games before it converts to real cash.

All wagers on our sportsbook (Liga 1, Piala AFF), live casino tables (blackjack, roulette, baccarat, Dragon Tiger), and slots count toward playthrough. Wins and losses both contribute equally to the playthrough total. Once you reach the playthrough target, your bonus automatically converts to withdrawable balance. If you attempt to withdraw before meeting the playthrough requirement, the bonus is forfeited and you retain only your real cash balance.

We also credit weekly cashback based on your cumulative turnover. Cashback is calculated and credited each Monday and carries a playthrough requirement before conversion. Higher account tiers unlock better cashback rates. Cashback terms are displayed in your account dashboard under promotions; review them carefully before accepting.

Promotions are subject to terms and conditions

Every bonus on pacify carries specific eligibility and playthrough requirements. Failure to meet these terms may result in forfeiture of the bonus. Always review promotion terms in your account dashboard before participating.

Game Rules and Settlement

Our sportsbook odds and market rules are published in real time. When you place a wager on Liga 1 or Piala AFF football, the odds are locked at the time of placement. Settlement occurs after the event concludes and the official result is published. If an event is postponed or cancelled, unsettled wagers may be voided or settled according to our published rules.

Live casino games (blackjack, roulette, Dragon Tiger) are played with real dealers broadcast from our studios. Game rules follow standard casino conventions. Slot games use certified random-number generators. All games are audited regularly for fairness. We do not offer odds guarantees or guaranteed outcomes. Every wager carries genuine win / loss uncertainty.

Liability and Dispute Resolution

We operate pacify with reasonable care to provide accurate odds, transparent rules, and secure payment processing. However, we do not guarantee error-free operation or continuous availability. We are not liable for technical outages, payment delays caused by your bank or payment provider, or losses incurred from your use of our platform.

If a dispute arises regarding a wager, settlement, or account issue, contact our support team with details. We will investigate and provide a resolution within a reasonable timeframe. If you remain dissatisfied, you may escalate to our disputes team. We aim to resolve all disputes fairly and transparently. Your evidence (screenshot, transaction ID, or account history) helps us investigate quickly.

Jurisdiction and Restricted Access

pacify's services are available only in jurisdictions where online gaming is lawful. Access is jurisdiction-restricted; we do not offer our services in areas where local regulation prohibits online wagering or sportsbook activity. Users are responsible for verifying that their own jurisdiction permits access and use of our platform.

We monitor access logs and account activity for compliance with local laws. If we detect access from a restricted jurisdiction, we may suspend the account or close it permanently, depending on the severity and timing. If we close your account due to jurisdictional breach, we will return any remaining balance to your registered payment method, subject to verification and applicable regulatory holds.

Jurisdiction notice: Verify that online gaming is lawful in your jurisdiction before using pacify. Our services are available only where applicable law permits.
Restricted regions: We do not operate in jurisdictions where online wagering is prohibited. If you are uncertain, contact our support team.
Account closure: Breach of jurisdiction terms may result in account suspension or permanent closure with balance return.

Your Rights and Our Commitments on pacify

We at pacify are committed to fair treatment, transparent operations, and secure handling of your personal and financial information. Your account data is encrypted and protected by fraud detection systems. We do not share your personal information with third parties without your consent, except where required by law or to process your payments.

You have the right to request a copy of your personal data, request correction of inaccurate information, and request deletion of your account. Submit these requests to our support team with appropriate verification. We will respond within a reasonable timeframe in accordance with applicable data protection standards.

On pacify, you have the right to view all your account activity, including deposits, withdrawals, wagers, and settlements. Your account dashboard displays this history in real time. If you identify an unauthorized transaction or account error, report it immediately to our support team. We will investigate and take corrective action.

These terms govern your use of pacify and our relationship with you. If any provision is found invalid, the remaining terms remain in effect. We may update these terms from time to time; continued use of pacify constitutes acceptance of the updated terms. For questions or concerns, contact our support team via the channels listed on our website.

Payment Methods and Processing on pacify

DANA deposit and withdrawal

DANA is one of Indonesia's most widely used digital wallets, and on pacify it offers fast, reliable deposit and withdrawal processing. When you select DANA as your deposit method, our system generates a payment link that opens your DANA app or redirects to DANA's web payment gateway. You confirm the deposit amount and authenticate using your DANA credentials. The transfer typically credits to your pacify account within minutes, allowing you to fund wagers on Liga 1, live blackjack, or slots almost immediately.

For withdrawals, you select DANA as your destination, enter the withdrawal amount, and confirm. pacify verifies that your DANA account details match your registration information, then initiates the transfer. DANA transfers are near-instantaneous on their end, so your DANA wallet balance updates within standard processing windows. You can then access those funds through the DANA app for other purchases or transfers without delay.

We recommend using the same DANA account for both deposits and withdrawals on pacify. If you later want to change the linked DANA account, contact our support team for guidance on verification requirements. DANA also integrates with QRIS, Indonesia's unified payment standard, so some transactions may be routed via QRIS instead of direct DANA transfer. Either way, funds reach your DANA balance within the standard window.

If your DANA deposit does not credit after subject to verification, check your DANA transaction history to confirm the payment was initiated. If it was, wait a few additional minutes as processing delays occasionally occur during high-traffic periods (for example, around Piala AFF draw times or major Liga 1 weekends). If the payment is confirmed on DANA's end but has not credited pacify after subject to verification, contact our support team with your transaction ID.

OVO and GoPay usage

OVO and GoPay are major mobile wallet platforms with millions of active users across Indonesia. On pacify, both operate similarly: during registration or your first deposit, you link your OVO or GoPay account to your pacify profile. The linking process requires KYC (Know Your Customer) verification, where our system confirms your phone number and identity match your wallet provider's records. This verification is automatic and typically completes instantly.

Once linked, deposits via OVO or GoPay are fast and convenient. You select the wallet method from pacify's deposit menu, enter your amount, and the wallet app opens with a payment confirmation prompt. You authenticate and confirm, and the transfer processes. Deposits typically credit to your pacify account within a few minutes. Withdrawals are equally straightforward: you request the amount, we verify your account status, and the funds are sent to your wallet. OVO and GoPay transfers are electronic and bypass traditional banking intermediaries, resulting in swift processing.

Ensure your OVO or GoPay account details are current in your pacify profile. If you change your phone number or switch to a different wallet account, update your profile accordingly. Attempting to withdraw to a linked account that no longer matches your registration may trigger additional verification or processing delays. Our support team can help you update your linked wallet account if needed.

During peak activity times or promotional periods around holidays like Idul Adha and Imlek, OVO and GoPay transaction volumes increase, but pacify maintains fast processing. If a transaction is delayed beyond the standard window, contact our support team with your transaction ID. We can investigate on our end and coordinate with the wallet provider if necessary.

BCA, Mandiri, BRI, BNI virtual account

Bank transfers on pacify use virtual account (VA) technology to streamline deposits and withdrawals. When you select a bank deposit option (BCA, Mandiri, BRI, or BNI), our system generates a unique VA number. You then transfer your deposit amount from your personal bank account to this VA number using your bank's mobile app, online banking, or ATM. Our system detects the incoming transfer and credits your pacify account. Processing typically completes within a few minutes to a few hours, depending on your bank's processing speed during business hours.

For withdrawals via bank transfer, you request the amount and specify your bank and personal account number. pacify verifies the account details and initiates a transfer from our merchant account back to your personal account. The transfer must clear through the banking system, which typically takes one business day. If you submit a withdrawal on a weekend or public holiday (such as Nyepi or during major sporting events), processing may extend into the next business day.

Accuracy is critical for bank transfers. Always double-check your account number and selected bank before confirming a withdrawal request. If you provide incorrect account details, the transfer may be rejected or held while we attempt to correct the routing. When you deposit via a specific bank's VA, it is recommended (though not mandatory) to withdraw to the same bank and account for simplicity and faster processing.

Bank transfers are secure and traceable. If a deposit has not credited after 2 hours, check your personal bank account statement to confirm the payment was sent. If it was, contact pacify support with your transaction reference number and the VA number you transferred to. We can investigate the status and retrieve the funds if needed. For withdrawals delayed beyond one business day, our support team can contact your bank to track the transfer.

Fees, limits and verification

pacify does not charge withdrawal or deposit fees on standard transactions. However, your payment provider — your bank, DANA, OVO, GoPay, or ShopeePay — may impose fees in specific circumstances. For example, some banks charge for expedited transfers, or wallet operators may deduct fees for very small transactions. These fees are set by the payment provider, not pacify. Always review your payment provider's fee structure before depositing or withdrawing.

Deposit and withdrawal limits on pacify are determined by your account tier and verification status. New accounts have conservative limits to protect against fraud. As you complete identity verification and advance through our tier system, limits increase. Bronze-tier accounts have baseline limits; Silver, Gold, and Platinum tiers progressively unlock higher amounts. Your tier advances automatically as your cumulative wagering on our sportsbook, live casino, and slots increases.

Verification is required at account creation and again for withdrawals above certain thresholds. We may request your identity document (national ID, passport, or driving licence) and proof of address. Verification typically completes within one business day once you upload the documents. Our team reviews them and updates your account status and limits accordingly. This process protects both your account security and pacify's compliance obligations.

If a withdrawal request is declined due to incomplete verification, you receive a notification in your account dashboard with clear instructions on which documents to upload. Follow the prompts, submit the documents, and our team will review and approve them. Once verified, your withdrawal limit increases and future requests process normally.

Resolving a stalled transaction

Occasionally, a deposit may not credit or a withdrawal may not arrive within the expected timeframe. These situations are uncommon but do occur, usually due to temporary network issues, payment provider delays, or account detail mismatches. If a deposit has not credited after the standard processing window, first verify that your payment method processed the transaction successfully. Check your bank statement, DANA balance, OVO history, or GoPay record to confirm the money left your account.

If the payment was initiated on your end but did not reach pacify, contact our support team with your transaction ID or reference number from your bank or wallet. Provide screenshots or evidence of the transaction. Our team will investigate on our end and follow up with the payment provider if necessary. We can often locate the deposit in our system and manually credit your account once verified.

For stalled withdrawals, check your destination account to see if funds have arrived. If they have, the issue is resolved. If not, contact pacify support with your withdrawal request ID and destination account details. We'll check our payout logs to confirm the transfer was initiated. For bank transfers, funds may be in transit through the banking system; allow a full business day before reporting an issue.

During high-traffic periods or around major events like Liga 1 playoffs and Piala AFF tournaments, transaction volumes increase across pacify and payment providers, potentially causing delays. If your transaction falls during such a period, we recommend waiting an additional business day before contacting support. In most cases, transactions that initially appear stalled resolve automatically. If not, our support team will escalate the issue and work to resolve it promptly.